Customer Service
Whatever the question — a grade you are unsure about, an order that has not arrived, a bill that looks wrong — this page tells you how to reach us and what to expect.
How to reach us
| Phone | [PHONE] — [BUSINESS HOURS] |
|---|---|
| [EMAIL] | |
| In person | [FULL REGISTERED ADDRESS] |
Have your order number ready. It is on your order confirmation and in the app under Account → Orders.
What we can help with
- Choosing materials — which cement grade, which TMT diameter, how much you need for the area you are covering.
- Order status — where your delivery is and when to expect it.
- Damaged or wrong items — see our Return Policy.
- Refunds — see our Refund Policy.
- Bulk and site supply — call us for pricing on large or repeat orders.
- Billing and GST invoices — tell us your GSTIN at the time of ordering so it appears on the invoice.
Tracking your order
Open the app, go to Account → Orders, and select the order. The current status is shown there, and we send a notification whenever it changes. If you ordered as a guest, use the link in your confirmation email.
Managing your account
- Change your details — Account → Profile.
- Saved addresses — Account → Addresses. You can pick a delivery point on the map.
- Delete your account — Account → Change email / password → Delete account, or email us from your registered address and we will do it within 30 days.
Response times
We answer the phone during business hours. Emails are usually answered within one working day. Anything involving a delivery already on the road, call — do not email.