Return Policy

Building materials are not like clothing — once cement is opened or steel is cut, it cannot go back on the shelf. This policy sets out exactly what can be returned and what cannot, so there are no surprises.

Check before you sign

The most important step is at the point of delivery. Count what has arrived and look it over before signing. If bags are torn, cement is wet, the quantity is short, or it is simply the wrong item, tell the delivery team then and there and do not sign for it. We will replace it or take it back immediately.

What you can return

Wrong item delivered — a different brand, grade or size from what you ordered.
Damaged on arrival — torn bags, water-damaged cement, cracked or chipped sanitary ware, visibly defective fittings.
Short quantity — fewer bags or pieces than the invoice shows.
Unopened, unused stock — sealed sanitary ware, plumbing fittings and similar items in original packaging, if you tell us within 48 hours of delivery.

What you cannot return

Cement that has been accepted and signed for. It absorbs moisture from the moment it is opened and we cannot resell it.
Loose materials already tipped — stone chips, sand and aggregates once unloaded.
TMT bars that have been cut, bent or used.
Items damaged after delivery — including material stored badly, left in the rain, or damaged during handling on your site.
Goods ordered specially for you to a size or specification we do not normally stock.
Anything reported more than 48 hours after delivery.

How to raise a return

Call [PHONE] or email [EMAIL] within 48 hours of delivery.
Give us your order number.
Send photographs of the problem — of the damage, or of the wrong item against the packaging showing the brand and grade.
Keep the material as it is until we have seen it. Do not use it.

What happens next

We will inspect the item, either when we collect it or from your photographs. If the return is accepted we will, at your choice, replace the material or refund you under our Refund Policy.

Where the fault is ours — wrong item, damage in transit, short quantity — we collect at our cost. For unopened stock you simply no longer want, a collection charge may apply.

Cancelling an order

You can cancel free of charge any time before dispatch. Call us as soon as you know. Once a load is on the road it is treated as a return, not a cancellation.